Frequently Asked Questions (FAQ)
Click on Question Q to get the answer A.
Please click on the last question on this page to get inmate facility mailing address
Q. When do I use this online application page?

Q. How do I use this page?

Q. Which fields are required?

Q. Which fields are optional? Do I have to complete them?

Q. Can I navigate the page without using the mouse?

Q. How do I confirm that my application was received by the Visitation Officer?

Q. Are minors required to pay a background check fee?

Q. How long do I have to wait before I get response for my application?

Q. Why do I have to complete a visitation application if I only intend to have telephone contact with the inmate?

What if I want to change my "phone-only contact" to both in-person visitation and phone contact status?

Q. Who has to pay the $25.00 background check fee?

Q. Who is exempt from the $25.00 background check fee?

Q. What if I was an approved visitor prior to July 20, 2011 and have not paid the one-time $25.00 background check fee?

Q. What if I was approved to visit prior to July 20, 2011 and the inmate I was visiting was released and recommits after this date?

Q. What if the inmate I am approved to visit after I pay the background check fee is released and then recommits?

Q. If an approved minor visitor turns 18 years old, are they required to pay the background check fee if they wish to continue to visit?

Q. If I use the electronic method to pay the background check fee instead of mailing my payment in, will the application be processed more quickly?

Q. Why does the background check fee have to be paid separately for each application?

Q. Will ADC provide a receipt to me for the background check fee that I have paid?

Q. What if I pay the fee, go through the application process, and then I am not approved to visit?

Q. Now that annual backgrounds are going to be run, will this impact my status as a visitor?

Q. Where do I get answers to any questions I may have?

Q. Who do I contact if I have questions or problems with the Visitation application page?

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